Key Knowledge, Skills and Behaviours (KSBs) Statements
The NMAHP Development Framework aims to support users to develop core knowledge, skills and behaviours (KSBs) to demonstrate competence across the 4 pillars of practice.
The knowledge, skills, and behaviours (KSBs) are outlined as statements to help you reflect on your current job role and identify areas for further development to enhance your effectiveness.
You may also wish to incorporate additional KSBs from other profession-specific or role-specific frameworks relevant to your position. A blank template is provided for you to add these.
Please note that some KSB statements may have similarities and overlaps across the pillars. Keep this in mind when developing your evidence, as it may address several KSBs across different pillars.
The knowledge, skills and behaviours expected for all Level 3 Senior HCSWs are detailed below.
| Clinical Practice | |
| 3C1 | Will have a broad skill base related to their practice. |
| 3C2 | Will have a breadth and depth of understanding of role and related activities beyond that of a Level 2 Healthcare Support Worker. |
| 3C3 | Has all the attributes, skills and knowledge required for a Healthcare Support Worker. |
| 3C4 | Ability to adhere to the HCSW Code of Conduct in relation to consent: Telling patients and members of the public what you intend to do and listening carefully to what they say about it (HCSW Code of Conduct 3.2.8). |
| 3C5 | Ability to recognise risk in relation to care provision and further develop risk assessment skills. |
| 3C6 | Ability to understand it is everyone’s responsibility (HCSW Code of Conduct 3.2.11) to protect individuals, members of the public and report any concerns to a supervisor, manager or make use of the whistleblowing policy to reduce risks in the future. |
| 3C7 | To have an awareness of and comply with core legislation and policies. |
| 3C8 | Ability to understand and apply knowledge of legislation, and policies specific to area of practice. |
| 3C9 | Ability to understand and apply the concepts of accountability and responsibility and be confident to accept or decline delegated responsibility from a healthcare practitioner or assistant practitioner. |
| 3C10 | Ability to act on findings within role boundaries to ensure a person's safety. |
| 3C11 | Ability to develop knowledge of infection prevention and control. |
| 3C12 | Able to effectively reflect on and in practice. |
| 3C13 | Recognise the effects and potential symptoms of trauma or vicarious trauma and respond appropriately. Practising at a minimum of Trauma Informed practice level. |
| 3C14 | Ability to escalate concerns if unable to carry out their duty and responsibilities outlined within health and care staffing legislation. Practising at Informed level. |
| 3C15 | Practice in ways which recognise and respond to health inequalities, respect diversity, and protect against discrimination and harassment. |
| 3C16 | Use a range of skills to communicate with people about difficult matters or situations. |
| Facilitating Learning | |
| 3F1 | Ability to develop and maintain own knowledge and skills to provide person centred, safe and effective care with support from a healthcare practitioner or assistant practitioner. |
| 3F2 | Has an awareness of methods to ensure learning has taken place e.g., 4–stage approach to teaching a clinical skill, or use of Chunk & Check / Teach Back. |
| 3F3 | Ability to engage in [clinical] supervision, using reflective practice and feedback to enhance the quality of care and outcomes through: Personal development and wellbeing: fostering self-awareness and effective self-management. Continual professional development: committed to ongoing learning and development, with a focus on professional codes and maintaining quality standards. Knowledge, Skills, and Proficiency Development: actively seeking to expand clinical knowledge and skills to ensure high standards of practice and effective care. |
| 3F4 | Engages with appraisal and creates a plan for ongoing development. |
| 3F5 | Engages with appraisal and creates a plan for personal development. |
| Leadership | |
| 3L1 | Ability to recognise and understand role boundaries and limitations whilst working. |
| 3L2 | Participate in multidisciplinary team development. |
| 3L3 | Ability to develop a solution focussed approach to problems and take appropriate action. |
| 3L4 | Ability to develop an awareness of the impact of leadership activities in relation to compassion, civility, kindness and human factors. |
| Service Improvement | |
| 3S1 | Apply knowledge and skills in using information technology systems to access resources e.g., clinical guidelines and policies, relevant publications. |
| 3S2 | Effectively reflect on and discuss own practice. |
| 3S3 | Identify risk in relation to care provision and service improvement. |
| 3S4 | Has awareness of quality improvement methodologies. |